Policies

Shipping

• We ship within the United States.
• Standard — $12.95, arrives in about 2–7 business days after it ships. Free on orders over $100.
• Express — $34.05, arrives in about 1–3 business days after it ships.
• Orders are packed by hand and usually ship within a few business days. You’ll get a tracking number as soon as yours ships, and you can follow it anytime on Track order or in your account.
• Mystery box practice spins and gift cards are digital — nothing ships.

Returns & exchanges

All sales are final. Please check the size guide before you order — use “Find my size” on any product page if you’re unsure.

If your order arrives damaged or incorrect, email us within 48 hours of delivery with your order number (it starts with AUR-) and a photo, and we’ll make it right with a replacement or refund.

Lost package? If tracking shows delivered but you can’t find it, check with neighbors and your local post office, then email us and we’ll help.

Pre-orders

Pre-order items are paid in full at checkout and ship as soon as they’re ready — the estimated ship date is shown on the item. Sizes you pre-order because they’re sold out ship as soon as that size is restocked. If something changes, we’ll let you know by email or text, and you can choose to wait or get a full refund.

Privacy policy

What we collect: what you give us when you order or sign up — name, email, phone number, shipping address, and your order history. If you make an account, your username, a securely scrambled (hashed) password, and an optional profile photo.

Payments: card details are entered on Stripe’s secure checkout and never touch our website or servers. Stripe’s privacy policy applies to payment information.

How we use it: to process and ship your order, send order updates, run your rewards points and account, answer your questions, and — only if you opted in — send drop news and offers.

Who we share it with: only the services that help run the store — Stripe (payments), Netlify (website hosting), ClickSend (text messages), shipping carriers (to deliver your order), and Anthropic (powers the chat assistant; don’t share card numbers in chat). We never sell your information.

On this device: your bag, wishlist and sign-in are saved in your browser so they’re there next time. We count page visits without using advertising trackers.

Your choices: unsubscribe from texts anytime by replying STOP. To see, correct or delete your information, email aurora.clothing1.co@gmail.com.

Text message terms

When you check “Text me” you agree to receive recurring automated marketing texts from Aurora Clothing Co (drops, restocks and offers) and order updates at the number you gave. Consent isn’t required to buy anything. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Carriers aren’t liable for delayed or undelivered messages. Mobile information is never sold or shared with third parties for their marketing.

Terms of service

• By using aurora-co.store or placing an order, you agree to these terms and the policies above.
• Prices are in US dollars and can change. If an item is listed at an incorrect price, we may cancel the order and refund you.
• Product colors can look slightly different depending on your screen.
• Promo codes, rewards points and referral codes have no cash value, can’t be combined unless stated, and may be changed or ended at any time. Mystery box results are random.
• All Aurora designs, logos, photos and content belong to Aurora Clothing Co and can’t be used without permission.
• We may update these policies; the latest version is always on this page.

Last updated November 2026.